Introduction
Chaiyang respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Chaiyang, operating through Tongshan County Chaiyang Trading Co., Ltd., collects, uses, stores, and safeguards information when you visit our website, contact us, request a quote, or engage our services.
We have written this policy in plain language so that you can understand exactly what happens to your information. Please read it carefully. By using our website at https://www.chaiyang.lat or by providing information to us, you agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of the website and contact us with any questions.
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically so that you remain informed about how we protect your information.
This policy applies to information collected through our website, through our email and telephone communications, and through any other interaction you have with our team in connection with our services. It does not apply to information collected by third party websites that you may reach through links on our site.
Who We Are
Chaiyang is a provider of computer systems design and related professional, scientific, and technical services. We also operate a trading business covering home goods, textiles, kitchenware, seasonal items, outdoor gear, and pet products. The legal entity behind this website is Tongshan County Chaiyang Trading Co., Ltd.
Our registered address is No. 19, Building 1, Shuian Garden, Xinggong Residential Area, Guta Community, Tongyang Town, Tongshan County, Xianning - 437000, China. We act as the data controller for the personal information described in this policy, which means we decide why and how that information is processed.
Throughout this policy, the terms we, us, and our refer to Tongshan County Chaiyang Trading Co., Ltd. The terms you and your refer to the visitor, customer, or business contact who interacts with our website and services.
Information We Collect
We collect several categories of information in order to operate our website and deliver our services. The information we collect depends on how you interact with us. In general, we collect information you provide directly, information collected automatically, and information we receive from third parties.
Information You Provide Directly
When you contact us, submit a form, request a quote, or communicate with our team, you may provide us with personal information such as your name, email address, telephone number, company name, job title, physical address, and the content of your message. You may also provide information about your project requirements, product specifications, quantities, and timelines.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information about your device and your visit. This may include your internet protocol address, browser type and version, operating system, pages you view, the date and time of your visit, and the referring website. We collect this information through standard web technologies and analytics tools.
Information From Third Parties
We may receive information about you from business partners, suppliers, logistics providers, or publicly available sources. When we combine information from third parties with information we already hold, we treat the combined information in accordance with this policy.
How We Collect Information
We collect information through several methods. Direct collection happens when you fill out a form on our website, send us an email, call our office, or speak with a member of our team. Automatic collection happens through cookies and similar technologies as you browse our website. We may also collect information through our business relationships when a partner or supplier shares relevant details as part of a project.
We do not collect personal information that is not reasonably necessary for the purposes described in this policy. Where practical, we minimize the amount of information we request and store. You are not required by law to provide personal information to us, but some information is necessary for us to respond to your enquiry or fulfill an order. If you choose not to provide required information, we may be unable to assist you.
How We Use Information
We use the information we collect for a range of legitimate business purposes. These include responding to your enquiries, preparing quotations and proposals, fulfilling orders, delivering products, providing customer support, improving our website and services, and complying with legal obligations.
More specifically, we use information to communicate with you about your project or order, to confirm specifications and delivery details, to process payments and issue invoices, to manage our relationship with you, to troubleshoot technical issues, and to protect the security and integrity of our website and systems.
We may also use information in an aggregated or de-identified form to understand how visitors use our website, to analyze market trends, and to improve our products and services. Aggregated information cannot reasonably be used to identify you and is not treated as personal information under this policy.
We do not use automated decision-making or profiling to make decisions that produce legal or similarly significant effects on you. Any decisions that affect your order, your project, or your account are made by members of our team and are based on the information you provide and on our professional judgment.
Legal Bases for Processing
Where applicable data protection laws apply, we rely on one or more legal bases to process your personal information. The most common bases we rely on are the performance of a contract, our legitimate business interests, your consent, and compliance with legal obligations.
When we process information to prepare and perform an agreement with you, such as fulfilling an order or delivering services, we rely on the performance of a contract. When we process information to improve our services, protect our systems, or develop our business, we rely on our legitimate interests, which we have balanced against your rights. When we send marketing communications where required by law, we rely on your consent, which you may withdraw at any time. When we process information to meet tax, accounting, or regulatory requirements, we rely on our legal obligations.
Third Party Services
We may use third party service providers to support our business. These providers may include website hosting services, analytics providers, email services, payment processors, logistics companies, and professional advisors. Each provider processes information only to the extent necessary to perform its function on our behalf.
We require our service providers to protect personal information with appropriate safeguards and to use it only for the purposes we authorize. We do not sell your personal information to third parties. We do not rent or trade your personal information for marketing purposes.
Our website may contain links to external websites that are not operated by us. When you follow a link to a third party website, that website has its own privacy practices. We are not responsible for the privacy practices or the content of external sites, and we encourage you to review their policies before providing any information.
International Data Transfers
Our business operates internationally, and we may work with clients, suppliers, and service providers in countries outside your own. As a result, your personal information may be transferred to and processed in countries that may have different data protection laws than the country where you are located.
When we transfer personal information across borders, we take reasonable steps to ensure that the information receives an appropriate level of protection. These steps may include contractual safeguards, standard contractual clauses, or other mechanisms recognized under applicable law.
By using our website and services, you understand that your information may be transferred internationally as described in this policy.
Data Retention
We retain personal information only for as long as is necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of information and the purpose for which it was collected.
Information related to orders and transactions is generally retained for the period required by tax and accounting regulations. Enquiry information is retained for a reasonable period to allow us to respond and to maintain a record of our correspondence. When information is no longer needed, we securely delete or anonymize it.
We periodically review the information we hold and remove records that are no longer necessary for a legitimate business or legal purpose. Where information must be kept for a defined legal period, we retain it for that period and then delete it promptly.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction. These measures include access controls, secure protocols, and regular review of our systems.
While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we strive to apply safeguards that are reasonable and proportionate to the sensitivity of the information we handle.
If we become aware of a security incident that affects your personal information, we will take steps to contain the incident and, where required by law, notify you and the relevant authorities.
You can help protect your information by using strong passwords for any accounts you hold and by not sharing sensitive details through unsecured channels. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
Your Privacy Rights
Depending on where you are located, you may have certain rights regarding your personal information. These rights may include the right to access your information, the right to correct inaccurate information, the right to request deletion, the right to restrict processing, the right to data portability, and the right to object to certain processing.
You may also have the right to withdraw consent where we rely on consent as a legal basis. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We will respond to your request within the time required by applicable law. We may need to verify your identity before we can fulfill certain requests. If you believe we have not handled your request appropriately, you may also have the right to lodge a complaint with your local data protection authority.
Privacy for Children
Our website and services are intended for businesses and adult professionals. We do not knowingly collect personal information from children. If you are under the age of eighteen, or under the age of digital consent in your jurisdiction, please do not provide personal information to us without the involvement of a parent or guardian.
If we learn that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete that information as quickly as possible. If you believe a child has provided personal information to us, please contact us and we will investigate and act promptly.
Marketing Communications
We may send you communications about our services, product categories, and business updates where you have asked to receive them or where permitted by law. You can opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly.
Opting out of marketing communications does not affect transactional communications that are necessary to fulfill an order or manage an existing business relationship, such as order confirmations, delivery updates, and account notices.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide a more prominent notice.
We encourage you to review this policy periodically. Your continued use of the website after any changes to this policy indicates your acceptance of the updated terms. If you do not agree with the changes, please discontinue use of the website and contact us with any concerns.
If we make a change that materially affects how we use information we already hold about you, we will take reasonable steps to inform you before applying the change to that existing information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details below. We will make every effort to respond promptly and to resolve any concerns you may raise.
Company: Tongshan County Chaiyang Trading Co., Ltd.
Developer: Chaiyang
Email: reply@chaiyang.lat
Phone: +16893998391
Address: No. 19, Building 1, Shuian Garden, Xinggong Residential Area, Guta Community, Tongyang Town, Tongshan County, Xianning - 437000, China
Website: https://www.chaiyang.lat